Natrag na tAInica

Information on the use of artificial intelligence

tAInica is an AI voice assistant that helps clients process incoming phone calls. The system uses artificial intelligence to understand speech and generate voice responses according to information, rules, and functions approved by the client.

ATOM SOLUTIONS develops and provides the tAInica system. The client determines for which administrative purposes it uses the system and which functions are active on its phone number.

When you speak directly with the tAInica voice assistant, the opening message must clearly state that you are speaking with an AI assistant. If you ask whether you are speaking with a human, the system must clearly confirm that it is AI.

This public page provides additional information, but it does not replace the notice at the start of the call.

Depending on the client's configuration, the system may:

  • provide approved basic information, including answers from an approved knowledge base;
  • record a message or summary for a human response;
  • assist with administrative appointment booking, change, or cancellation;
  • take a catalog order;
  • send an approved operational notification;
  • transfer the call or offer another human contact.

The exact active functions and manner of data processing depend on the client you are calling.

tAInica is not a human, professional adviser, or emergency service. The system:

  • must not provide medical, legal, financial, or other professional advice;
  • must not make decisions that have legal or similarly significant effect on a person;
  • must not present itself as a real person;
  • must not be used for prohibited AI practices;
  • may make mistakes, misunderstand a question, or have outdated information.

For emergencies, contact 112 or the appropriate emergency service. For important, sensitive, or professional matters, ask to speak with the responsible person of the business user.

5. Synthetic voice and AI content

The system's voice responses are generated by artificial intelligence. tAInica does not use synthetic voice to hide that it is AI or to imitate a specific real person.

Transparency toward the caller is ensured through a clear voice notice at the start of the conversation and a rule that the AI assistant must not present itself as a human. Machine-recognizable labeling of synthetic audio content for the telephone channel will be applied to the extent technically available and legally applicable to the active AI and telecom service providers.

During a call, the audio stream is processed transiently in real time so the system can respond and produce the transcript. A stored text transcript is included in the standard scope of all packages, with a clear notice to the caller, and is retained for up to 60 days. A minimized call summary may also be retained for up to 60 days, unless the client's retention rule sets a shorter period or redaction.

For details about processing carried out by ATOM SOLUTIONS, read the tAInica Privacy Policy. For processing of a specific call, the privacy notice of the client you are calling is primarily relevant.

If you do not want to continue speaking with the AI assistant, you may end the call and use the client's alternative contact.

Questions or issues related to the operation of the tAInica system may be reported to:

  • general contact:
  • privacy and personal data:

Do not send unnecessary sensitive data in the report. It is useful to provide the date and approximate time of the call, the phone number you called, and a short description of the issue.

We update this notice when there is a material change in purpose, active functions, transparency approach, or applicable legal requirements. The last modified date is stated at the top of the page.